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90xo Privacy Policy

Your personal information is the most valuable asset entrusted to us. In this Privacy Policy, we clearly state — what information is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026

90xo's Commitment to Protecting Your Privacy

We protect your information not just in words, but in practice.

256-Bit SSL Encryption

Every transaction and piece of personal information is protected with bank-grade 256-bit SSL encryption. No third party can access this data.

Your data is never sold

90xo never sells your personal information to third parties. Your data is used solely to improve our services.

You Are in Control of Your Information

You can view, update, or delete your stored data at any time. Your data belongs to you.

Secure data servers

Your information is stored in high-security data centers. Regular security audits and penetration testing are conducted.

Cookie Transparency

We are transparent about which cookies we use and why. You can choose to disable non-essential cookies at any time.

Adherence to International Standards

90xo operates in full compliance with international data protection standards and passes regular third-party audits.

Content

1 Introduction

90xo is a trusted online gaming and Sports Betting platform in Bangladesh. We take the privacy of our members extremely seriously. This Privacy Policy explains what personal information we collect, how we use it, and how securely it is stored.

By using any 90xo service, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account. If you have any questions, our support team is always ready to help.

Please note: This Privacy Policy applies alongside 90xo's Terms and Conditions. Please read both carefully.

2 What information is collected

90xo only collects information that is necessary to deliver our services, ensure security, and meet legal obligations. We do not collect data beyond what is needed.

Type of information Example Reason for Collection
Identity information Full name, date of birth, nationality KYC Verification & Age Confirmation
Contact Information Email, phone number, address Account Communication & Verification
Identity document NID, Passport, Driving License Identity verification & fraud prevention
Financial Information Payment method, transaction history Deposits, withdrawals & AML compliance
Technical information IP address, device information, browser Security & fraud detection
Gaming activity Bet history, win/loss records Service Improvement & Responsible Gaming

3 How information is collected

90xo collects your information through several methods — directly from you and through automated technologies. Each method is described in detail below:

  • Registration form: When creating an account, you directly provide your name, email address, phone number, and password.
  • KYC Verification Process: You voluntarily upload documents to verify your identity.
  • Payment processing: Payment-related information is collected during deposits and withdrawals.
  • Cookies & tracking technologies: Certain information is collected automatically to improve your experience on the website.
  • Customer support: Conversations during live chat or email support may be stored.
  • Third-party verification: In certain cases, third-party identity verification services are used as required by law.

4 How we use your information

90xo uses collected information strictly for the purposes listed below. We never misuse your data.

  • Creating and managing your account and keeping it secure.
  • Processing deposits, withdrawals, and financial transactions.
  • Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) standards.
  • Sending members personalized offers, bonuses, and promotions.
  • Protecting platform security and detecting fraudulent activity.
  • Monitoring gaming behaviour to promote responsible gaming.
  • Improving service quality and developing new features.
  • Complying with legal obligations and regulatory authority directives.

Our Commitment: Your information will never be used for advertising, sold to third parties, or used beyond what is necessary.

5 Information sharing

90xo does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:

  • Payment provider: Mobile Banking, Nagad, Rocket, and other payment gateways — only the information necessary to process transactions.
  • Identity verification agency: Licensed third-party agencies engaged to complete the KYC process.
  • Law Enforcement Agencies: Upon a valid court order or lawful request from a government authority.
  • Regulatory authority: As required by licensing authorities.
  • Technology partners: Technology service providers required to operate the platform — all bound by strict confidentiality agreements.

Before sharing data with any third party, we ensure they adhere to the same privacy standards we uphold.

7 Data security

90xo uses industry-leading security measures to protect your information. Our security framework is built on multiple layers:

  • Transmission security: TLS 1.3 protocol is used for all data transfers.
  • Data encryption: Sensitive data at rest is protected with AES-256 encryption.
  • Two-Factor Authentication: An additional layer of security for your account.
  • Regular security audits: An independent team of experts conducts regular vulnerability assessments.
  • Access Controls: Only authorized personnel can access data on a need-to-know basis.
  • Firewall & DDoS protection: Measures in place to protect servers from cyber attacks.
  • Incident response plan: Preparedness for rapid response in the event of a data breach.

In the event of a data breach, we will notify all affected members within 72 hours and take immediate steps to resolve the issue.

8 Your Rights

Every 90xo member has the following rights regarding their personal information:

Right to access information

You can find out what information we hold about you at any time.

Right to Rectification

You can update or correct any inaccurate or outdated information.

Right to Erasure

Where no legal obligation exists, you may request that your information be deleted.

Right to restrict processing

You may object to the use of your information for specific purposes.

Data portability

You can download a copy of the information we hold about you.

Right to Object

You can opt out of having your data used for marketing or profiling purposes.

To exercise your rights: Contact our support team for any requests. We will respond within 30 days.

9 Data retention period

90xo does not retain data longer than necessary. Retention periods depend on the type of data and the purpose it was collected for:

  • Account Information: For as long as the account remains active, and for a minimum of 5 years after closure.
  • Financial Transactions: A minimum of 5–7 years, as required by AML regulations.
  • KYC Documents: For 5 years after account closure where legally required.
  • Customer support contact: Up to 2 years after last contact.
  • Log Files: Between 90 days and 1 year for security purposes.
  • Marketing Preferences: Until you cancel your membership.

Once the designated retention period ends, data is securely deleted or anonymised by removing unnecessary details.

10 Protection of Minors

90xo is strictly for users aged 18 and above. We do not knowingly collect information from minors.

  • Age is verified at the time of registration, and accounts cannot be created by anyone under 18.
  • Any account registered with a false date of birth will be permanently suspended.
  • If any minor's information is collected by mistake, parents or guardians can contact us and we will delete it immediately.

A note to parents: If your child has created an account on 90xo, please contact our support team immediately. We will act promptly.

11 Policy changes

90xo may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, updates to our services, or the need for stronger protection.

  • For significant changes, you will receive advance notice via your registered email.
  • The date of any changes will be noted at the top of the page under "Last Updated".
  • Continued use of the platform after receiving the notification will be considered acceptance of the updated policy.
  • You will have the option to close your account if you do not agree to the updated policy.

To request a copy of a previous version of the policy, please contact our support team.

12 Contact

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch. Our dedicated data protection team is always ready to help.

  • Email: [email protected]
  • Live Chat: The live chat button is located in the bottom-right corner of the website.
  • Response Time: Typically within 24 hours, with full resolution within 30 days at most.

Support Hours: Our customer service team is available 24 hours a day, 7 days a week.

Common privacy questions

What Our Members Ask Most

Never. Under no circumstances does 90xo sell your personal information to third parties. We only share limited data with trusted partners where strictly necessary for service delivery — such as payment processing or KYC verification.

Yes, completely safe. All your payment information is protected with 256-bit SSL encryption. We do not store card numbers or sensitive payment details directly — only encrypted tokens are retained. Transactions are processed through internationally recognized payment gateways.

Yes, you can request deletion of your data. However, due to AML and KYC regulations, certain financial transaction records are legally required to be retained for a specified period. All personal data beyond those legal obligations will be deleted.

Not without your consent. Promotional SMS or calls will only be made if you opted in to marketing communications at the time of registration. You can turn off marketing communications at any time from your account settings.

Yes, absolutely. In the event of a data breach, we will notify affected members by email within 72 hours. We will provide full details of the nature of the incident, its impact, and the steps we have taken in response. Guidance on recommended actions to protect yourself will also be included.

When using the app, technical information such as device ID, operating system, and app version may be collected — this is required for the app's security and performance. Permission for push notifications and location access will be requested separately, and you can turn these off at any time.

Join 90xo — Your Information Is Completely Safe

Now that you know our Privacy Policy, register with confidence and start your journey on Bangladesh's most trusted gaming platform.

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